Specified Commercial Transaction Law Indication
Specified Commercial Transactions Act Display
□Telephone number: 03-3843-0833
Email: tbs@craftbank.net
□Required fees other than the product: 10% consumption tax and shipping fee. The displayed product price includes tax.
Shipping costs are 1000 yen nationwide, and 500 yen for small items.
Overseas shipping costs vary depending on the weight of the product.
□Regarding products: We recommend that you visit the store directly to see and try on the products before purchasing.
Customers who wish to purchase from our online shop are requested to read and understand the following before placing an order.
Many of our products are made from natural leather.
Please note that there is a possibility that the color may fade or the oil may stain socks, etc.
-Natural leather varies from piece to piece.
There may be scratches on the surface, variations in color, or wrinkles.
Please note that this is a characteristic of natural leather and is intended as part of the design.
-Since all products are handmade by craftsmen, there may be slight scuff marks or uneven stitching.
・As we also sell in stores, our inventory is constantly changing. Please note that there is a possibility that the product you order may not be available.
Please note that items that are sold out online may still be available in store, so please contact us for more information.
□Regarding returns and exchanges: We do not accept returns or exchanges due to differences in image or incorrect sizes.
If there is an initial defect, please contact us by email within 3 days of receiving the product.
If a replacement product is available, we will exchange it for a non-defective product and cover the shipping costs for return and re-shipment.
In addition, the cooling-off period is a system that applies when making door-to-door sales.
The cooling-off period is not required to be applied to mail order sales.
THE BOOTS SHOP ONLINE is a mail order service that allows customers to make purchases at their own discretion after understanding and confirming the details of their purchase. Please note that the cooling-off period does not apply.
□Product Delivery: THE BOOTS SHOP ONLINE delivers via Yamato Transport. Your order will be shipped within 3 days of confirmation.
Yamato payment is not available for overseas shipping (EMS delivery).
This service is not available from China, Hong Kong, or Taiwan.
*Please use the overseas DEALERS section on our website to find a dealer. Orders from overseas (excluding China, Hong Kong, and Taiwan) will be shipped via EMS. Customs duties will be charged separately from the product price and shipping fee.
Regarding cancellations: Please note that we will not accept any cancellations of orders due to customer convenience after the sales contract has been concluded.
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□ Dealer: Craftbank Co.Ltd
□ Sales Manager: TOKUNAGA KATSUYA
□ Address: 2-11-6 Hanakawado, Taito city, Tokyo
□ Phone Number: 03-3843-0833
□ E-mail: tbs@craftbank.net
□ Payment Method: Credit Card, PayPal
□ Extra Charge: Shipping cost (sales in japan)
The retail price showed is without consumption tax
Overseas: EMS shipping cost + Tariff
□Please check and acknowledge the following contents before your purchase
・We use natural leather to make our product, please note that discoloration and oil may stain socks.
・Natural leather has individual differences. There may be streaks of color such as scratches on the surface, or shades of color, it is a feature of natural leather and intended as part of the design
・The product is handmade by artisans, rubbing marks or slightly disordered stitch would occur.
・Online shop's inventory shares with our store, so the ordered item could run out of stock.
Returns & Exchanges
We do not accept exchanges such as: differences between the product and image, wrong size etc.
□Overseas Shipping method: EMS
*We do not ship to China and Hong Kong, Taiwan, because we have a distributor.
Please check our homepage and purchase from local dealer.
*You may need to pay import tax due to your country's policy.
Cancellation policy
We do not accept cancellation due to your personal circumstances.