When contacting us, please read the Q&A below.

Regarding email replies:
We will reply to emails at the beginning of the week and on weekends.
Please note that some customers may not receive reply emails due to their settings.
Please check your spam settings before contacting us.

◉ Regarding reservations:
Regarding reservations at THE BOOTS SHOP, please refer to the following:
Payment must be made in full in advance and can only be made at THE BOOTS SHOP in Asakusa.
Please note that we do not accept reservations via email or telephone.
Also, depending on the size, reservations may close early.
*Reservations change daily, so if you let us know your desired model, color, and size in advance when you visit, we will check whether a reservation is possible.
Due to delays in delivery, there is a possibility that delivery may be significantly delayed.
We do not accept changes or cancellations to models or sizes.
Reservations will only be accepted if you agree to the above terms.
(All sizes will be available on the in-store release date, so you can purchase even if you have not made a reservation.)
Reservations are also available at some of our nationwide retailers, so please check the STOCKIST page on our website.
ROLLING DUB TRIO / STOCKIST
TOKYO SANDAL / STOCKIST

Although there are limited sizes available at THE BOOTS SHOP, we do have samples available so you can try them on and have them sized for you.

◉ Regarding product inventory and reproduction:
Regarding products, in the case of THE BOOTS SHOP, they will be listed on the online store after being sold in store. Since inventory is shared,
If an item is sold out in-store, it will not be available for purchase online.
Additionally, there are no plans to reproduce SOLD OUT products that do not have the <COMING SOON> mark on the online store.
Please note that we do not accept orders.

◉ Regarding the "Arrival Notification" on the online store product page:
THE BOOTS SHOP stores and online store share inventory.
If a size is sold out in-store, it will not be available for sale online.
We will automatically send you an email when the item is in stock and available in our online store.
Please note that we will not send emails regarding sizes that are not available for sale.

◉ Regarding repairs:
For repairs on your ROLLING DUB TRIO, you can either bring it to THE BOOTS SHOP in Asakusa or send it by mail. (Please send it to the shop address below. After contacting us, please enclose a note with your name, address, phone number, and the details of the repair.)
Regarding costs, front iron/leather replacement: 5,500 +TAX, heel replacement: 6,000 +TAX, full sole: 19,000 +TAX, zipper replacement: 5,000 +TAX, etc. The current delivery time is about 3 weeks.
If you choose to send it by mail, we will send it to you by cash on delivery, including the shipping fee and repair fee. Please note that this may vary depending on the repair content.
For more information, please see here: REPAIR / AFTER SERVICE

◉ Regarding maintenance:
As many types of leather contain a lot of oil, we generally recommend using a delicate cream such as Collonil -1909 SUPREME CREME DE LUXE.
If you want to enjoy the changes that occur over time while taking advantage of the brown core, we recommend the colorless version.
If you want to add a touch of color to specific areas, use a cream that matches the color of the leather, such as black or brown. Collonil -1909 SUPUREME CREME DE LUXE (colorless) can be used not only on boots, but also on accessories such as sandals, bags, and wallets.
If you want to soften hard leather or prefer a matte texture, we recommend THE BOOTS FACTORY -MINK OIL or THE BOOTS FACTORY -BOOTS OIL .

When it comes to maintenance, it is a good idea to create a special brush for each type of cream, as the ingredients will soak into the bristles, making it convenient for long-term use.
Collonil -SHOECARE BRUSH (HORSE) can be used for a wide range of purposes, from removing dust and dirt to brushing cream.
Maintenance should be performed approximately once a month, or whenever minor scratches or dirt are noticed.

-

Before reaching out, please review the following Q&A:


◉ Regarding Email Responses:
We respond to emails at the beginning and end of the week.
Some customers may not receive our replies due to email settings, so please check your spam settings before reaching out.

◉ Regarding Products:
Regarding the products, at THE BOOTS SHOP, after being sold in-store, items will be listed on the online store. The stock is shared, so if an item is sold out in-store, it will not be available on the online store. Please note.
Also, for items marked "SOLD OUT" on the online store (without the <coming soon> label), there are no plans for restocking.
We do not accept orders or special requests for sold-out items, so please be aware.

◉ Regarding Restock Notifications on the Online Store Product Page:
The stock for both the in-store and online store is shared.
If a size is sold out in-store, it will not be available on the online store.
Restock notifications are automatically sent via email once the stock is updated in the online store.
For sizes that are not available, no notification email will be sent, so please understand.

◉ Regarding Maintenance:
As many of our leathers contain a high amount of oil, we generally recommend using a delicate cream such as Collonil - 1909 SUPREME CREME DE LUXE.
If you wish to enjoy the natural aging process while preserving the brown core, we recommend using a colorless (neutral) cream. For areas where you'd like to touch up the color, you can use a cream that matches the leather color, such as black or brown.
Collonil - 1909 SUPREME CREME DE LUXE (colorless) can be used not only on boots but also on sandals, bags, wallets, and other small accessories.
If you want to soften stiff leather or prefer a matte finish, we recommend using THE BOOTS FACTORY - MINK OIL.

For maintenance, we suggest having a dedicated brush for each type of cream. This will allow the ingredients to be absorbed into the bristles and help maintain the quality of your products over time.
The Collonil - SHOECARE BRUSH (HORSE) is versatile, as it can be used for dusting, removing dirt, and brushing in the cream.
We recommend performing maintenance about once a month or whenever you notice small scratches or dirt.